During Opex (World Annual Operational Excellence & Business Transformation Summit), Host Jimmy Hewitt had the amazing opportunity to sit down with THE Peter Malek, Author and Process & Technology Transformation Leader at Experian.
Peter has over 18+ years of progressive achievement in organizational strategy, operational excellence, project/change management, and product management, and 10+ in leadership. He founded VMWare’s Process Discovery and RPA Practice, and he is now leading productivity at Experian! Tune in for his insight on Operational Excellence, Scaling Beyond RPA, and more!
Guest: “I think operational excellence is…it’s culture, it’s enablement…empowerment of giving people the ability to make decisions and execute against them themselves.”
Guest: “Give people the room to learn or fail fast and quickly and try things until they figure out a way to do it better.”
Guest: “Process Improvement is like personal training for business.”
Guest: “Play to the strengths of the individuals that you have and their skills and their passion and then start to incrementally develop their skills to help them to get even better at what they love doing.”
Guest: “You want people in your organization talking about methods and tools the way you want the consumers of your products and services talking about your products and services.”
Host: “I'm recalling some clients who were a little skeptical about bringing, say, a bot in or workflow app in, or even approaching continuous improvement. But once we took out the worst part of their day, it wasn't a quick win; it was an immediate impact.”
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